Trying to reset your Account Live password but failed? You might not be following the correct steps or visiting the right website for the password reset. Before you proceed to the Account Live com password reset, you should know that the account live com password reset process is different for those who have enabled the two-step authentication feature and those who haven’t.
The former can visit the https://account.live.com/password/reset page, while the later ones have to go to the account.live.com/acsr. The second case is also applicable to those who can’t access the email address associated with their Microsoft account.
So, once you visit the account.live.com/acsr, you will have to enter the registered email address and then an alternate address, where the Microsoft will send you the password reset code. Moreover, the page will also ask you to enter the shown captcha code correctly in the text box. Now, submit all the details, get the code received on your email, and use it for resetting your password. For further queries, contact the Microsoft customer support team.